HILLCREST CATERING POLICIES & PROCEDURES

Deposit and Payment

A non-refundable cleaning fee is required upon signing your agreement. Full payment is due ten (10) business days prior to your event by cash, cashier’s check or credit card.

Please be advised that there is no gratuity charge added to your bill and Hillcrest Catering associates may not accept gratuities. Residents and guests may show their appreciation to associates through donations to the Hillcrest Associates’ Christmas Fund.

Unless exempt, applicable California State sales tax, currently 10.25%, will be added to your bill.

Guarantee of Attendance

Guarantee must be specified seven (3) business days in advance by 12:00 noon. Guarantee number is not subject to reduction. If the guarantee is not received within the above mentioned time, the estimated figure will automatically become the guarantee. If additional guests above the respective guarantee numbers attend, Hillcrest will not guarantee the same menu and additional time may be needed to prepare.

Menu Selection

Menu Selection must be confirmed fifteen (15) days in advance by 12:00 noon. Menu Selection is not subject to change after finalization. Special dietary requests will be accommodated with prior notification. Special dietary request made on the day of the event are subject to availability.

Outside Food

No outside food is permitted at the event. No one except the Caterer can bring in outside food or beverages. All food items must be ordered from the Catering Department. Any outside food will be removed from the event at the client’s expense.

Left Over Food

All food must be consumed on the premises. No one except the Caterer can bring or take-out food or beverages from the event. In order to ensure our clients safety no take out containers will be provided.

Cancellations

Events or menu items cancelled or changed will be subject to the following charges:

  • Cancellations within 30 days of event - Full refund of fee
  • Cancellations within three working days of the event - 33% of total cost of cancelled or changed items
  • Cancellations within two working days of the event - 50% of total cost of cancelled or changed items
  • Cancellation or change after 12 noon the day prior to the event - 100% of total cost of order

 

Attendant Charges

Attendant service for served meals, buffets and complete hors d’oeuvres receptions is included in the menu price. Should you require attendants for any additional special events, an hourly charge of $31 per attendant may be applied.

Alcohol

Users of the rental space may serve beer and wine; however, prior written approval of the President, or his designee, is required. The Catering Manager will assist by ordering beer and wine. When served at your event, it is mandatory that you provide at least one officer from the City of La Verne Police Department for 100 people or less. If attendance is greater than 100 people, two officers are required. (One officer at the event and another officer on call) The Client will be billed for actual officers present at the event. The bar will close one hour prior to the end of all catering events.

Specialty Services

Our creative staff can help you develop a theme and provide just the right atmosphere for your event. In addition to our fine food and service, we can assist you with special linen, floral arrangements and audio/visual service.

Catering at Hillcrest
2705 Mountain View Dr
La Verne, CA 91750
909.392.4396